Power wheelchair Frequently Asked Questions
The Rolstoel Smart Chair comes with everything you need to reclaim your mobility. Setup is a snap and all necessary parts and accessories are included. You get the chair of course, as well as 2 state-of-the-art lithium-ion batteries, a battery charger, joystick for effortless control, easy to follow instructions and a detailed owner’s manual. And the best part? There’s no assembly required! All you do is charge the chair for 2-4 hours, plug in the joy stick and you are ready to go.
Rolstoel Smart Chairs are intended for people who suffer from circulatory, respiratory, neurological or other health conditions that affect their mobility. Electric wheelchairs like the Rolstoel wheelchairs are NOT recommended for those suffering from spinal cord injuries. If you are unsure whether an electric wheelchair is right for you, consult your doctor.
Whereas a typical electric wheelchair can weigh anywhere from 100-150 lbs. Rolstoel Smart Chairs have been engineered with efficiency in mind. As such it tips the scales at a very trim 50 lbs. while retaining the carrying capacity of much heavier chairs. The lighter weight of Rolstoel Smart Chairs mean greater mobility and longer battery life.
Each of the lithium-ion batteries that come with your Rolstoel wheelchair weigh 3.7 lbs. As such they are light enough for virtually anyone to change.
Of course! Every Rolstoel Smart power chair comes with everything you need to get going and keep going, including a charger for your batteries.
Charging the battery on your Rolstoel Smart Chair is a simple and safe procedure. Just make sure the chair is turned OFF when charging. If the power is left on while charging it may cause damage to various electrical components and void the warranty. Again, turn the chair OFF when charging. If you need help, feel free to contact one of our customer care advisors.
Yes. There are no restrictions against bringing your Rolstoel Smart Chair on a commercial airline or private plane. Different airlines, however, may have slightly different procedures for accommodating you. As such, it is always best to contact your airline beforehand and alert them to your situation.
Yes. But it is likely you will need to obtain a converter in order to change the voltage or an adapter to ensure you will be able to plug into the local wall socket.
Standard Rolstoel Smart Chairs have maximum carrying capacity of 265 lbs. (120 kilograms). While the heavy duty version of the Rolstoel Smart Chair has a maximum carrying capacity of 330 pounds (150 kilograms).
When it is completely unfolded most Rolstoel Smart Chairs are 38.2 inches in height, 23.2 inches wide and 33.1 inches from front to back. When folded up for transport the Smart Chair is 13 inches high, 23.1 inches wide and 29.5 inches from front to back.
The seat on Rolstoel Smart Chairs are 15.25 inches wide, 16.7 inches from front to back and 1.25 inches thick.
The top of the seat on Rolstoel Smart Chair sits 19 inches off the floor or ground, which means it will comfortably accommodate any average sized person.
Each arm rest sits a comfortable 27 inches off the ground, which is the optimal height for most people.
Of course! The armrests on Rolstoel Smart Chairs tilt up and out of the way to provide you easy on/easy off capability from either side of the chair.
The foot rest can also be lifted up or taken out to accommodate the situation or to make things more comfortable for you.
The turning radius of Rolstoel Smart Chairs are a tight 31.5 inches. As such you’ll enjoy outstanding maneuverability in supermarket aisles on busy sidewalks and around the house.
It couldn’t be easier. Your Rolstoel Smart Chair arrives with no assembly required. Simple charge the chair for 2-4 hours, install the joystick controller and you are ready to go.
The maximum speed of Rolstoel Smart Chairs are 5 miles per hour. Any faster could present a safety hazard, especially on turns.
Rolstoel Smart Chairs have a maximum operational range of 15 miles per charge. Keep in mind however, that your actual distance may be affected by things like uphill terrain.
The lithium-ion battery takes anywhere from 2 to 4 hours to charge completely.
Delivery time depends on the delivery method you have chosen. Keep in mind that it takes 1 day to process your order and prepare it for shipping. That does not change no matter which delivery method you choose. Once the order is ready to ship it will take 4-5 business days to arrive if you choose FedEx Ground (free), 2 days if you choose FedEx 2-Day Air ($299.95) and 1 day if you choose FedEx overnight ($399.95). At this time we do not offer expedited shipping for international orders.
Your Rolstoel Smart Chair comes with 2 brand new lithium-ion batteries so you always have one ready to go. If you still wish to purchase an additional battery or batteries, you can do so through our Parts page.
We offer a full array of replacement parts for Rolstoel Smart Chairs on our Parts page. This includes everything from arm rests, to joy sticks, to seat cushions, wheels and more.
If you are not completely satisfied with your chair you have 60 days from the date of purchase to return it to us. Just make sure the chair is clean and in its original packaging and that you obtain a return authorization number prior to sending the chair. There will also be a 10% restocking fee on any returned chair.
Each Rolstoel Smart Chair carries a 5 year warranty on the frame and a 1 year warranty on electrical components, including the battery.
If you wish to file a warranty claim please fill out the form on the warranty claim page of our website.
The best thing you can do to ensure your Rolstoel Smart Chair is always in tip-top shape is to keep it clean. Don’t allow dirt and debris to accumulate on the wheels and undercarriage and wipe down all components of the chair on a regular basis. Beyond that an annual maintenance check is also recommended to ensure everything is in good working order. Please see the “maintenance” section of our website to learn more.
As of this writing, Rolstoel is not a Medicare approved supplier. We are, however, in the process of working with Medicare to win approval for the Smart Chair and will inform our customers when approval is granted.
In many cases, yes. The best thing to do is contact your insurance provider prior to purchasing Rolstoel Chairs and ask them.
Yes. Rolstoel Smart Chairs has received FDA clearance to sell our electric wheelchair and is in full compliance with all FDA regulations.